Risenn offers a home and lifestyle collection that reflects an outstanding quality and style that both you and your house will love.
However, if you are unhappy with your purchase, Risenn will gladly offer you a refund or exchange given that the return is received by us within 14 days.
The Risenn team asks that you choose carefully when making purchases as we, unfortunately, cannot accept any returns due to a ‘change of mind’ or a concern regarding product colour. However, in these situations, we can accept any exchanges made within 14 days.
If you have any further queries or would like to return a product, please email the Risenn Team at firstname.lastname@example.org
Risenn understands that under rare circumstances, products can differ from your expectations. Products that are faulty or appear significantly different to what is shown or described on our website will be covered under our money-back guarantee. Please remember, our Risenn team will require products to be returned in original condition with all packaging and receipts.
Delivery and collection costs incurred when returning items will be at the buyer’s expense. These additional costs will be deducted from the refund provided by our team.
Risenn kindly asks that customers request a return authorisation prior to returning as unauthorised returns will not be carried out by our team.
We understand that online shopping can be worrisome to some of our customers. We strive to provide as much support to our customers as we can through our 14 day money back guarantee, however abuse of our return policy will not be tolerated. Risenn reserves the right to refuse refunding a customer who has made excessive returns.
We regret to inform you that refunds or exchange is not available for custom/special orders and large assembled high gloss MDF items (such as TV units, buffet units, coffee tables, wall art and dining tables) due to the complexity of packaging and special fragile handling requirements. Special orders may include orders of items not shown on our website.