FAQs

Does Risenn have a showroom or retail outlet?
Risenn operates solely as an online retailer. Our online strategy allows us to provide our customers with significant savings and greater accessibility to an extensive range of home and lifestyle collections in Australia.

What are your delivery costs?
Delivery costs will vary from product to product as Risenn stocks products from a select few participating sellers. In most cases, Risenn offer's free shipping on orders Australia-wide. For more information please refer to shipping costs stated at check-out or contact us at clientservices@risenn.com

Is it safe to pay by credit card through your website?
All credit card transactions are processed through PAYPAL. Our website is Verified and Secured by GODADDY, offering you a safe and secure online shopping experience.

How long does delivery take?
In order to provide a speed of delivery that suits you – most of our sellers allow us to provide you with a variety of different delivery options.

Our friendly staff, at Risenn are always looking to better your shopping experience however, please remember that Risenn is a third-party agent – therefore, delivery times vary between sellers.

In most cases, deliveries should take up to 10 - 14 days, sometimes sooner, depending on the seller and the location of the delivery address provided. For many country locations, SA, WA, NT & Tasmania, we ask that customers allow approximately 2 weeks for deliveries to be made.

For more information about your order, please contact one of our helpful Risenn team members to make an enquiry at clientservices@risenn.com

Where is my order?
Our team at Risenn, wish to encourage your confidence in shopping with us. We provide you with access to status updates on the delivery of your order. If you wish to gain access to these details, simply log into your Risenn account and click on “VIEW ORDER STATUS”.

As a customer, you can also contact our trusted sellers about your order by first clicking on the relevant order in “VIEW ORDER”, then clicking on the order listed.

The Risenn team are always happy to provide support and assistance with any enquires you may have – contact us on clientservices@risenn.com

Only half my order has arrived – where is the rest?
Delivery times may vary between products as Risenn provides you with collections that are supplied by a range of participating sellers. All purchases made will be delivered directly by the seller – therefore products purchased from different sellers will vary in delivery time as they are handled separately.

How do I contact Risenn?
The Risenn team are delighted to provide assistance with any queries you may have regarding our products or services. Please contact us with any enquiries you may have at: clientservices@risenn.com

How do I return an item?
Our customer service team can be contacted at clientservices@risenn.com or 0467 033 408. Please refer to our Returns Policy for further information.

What happens if an item is out of stock?
If you are interested in an item that is out of stock, Risenn will contact you by email or phone and provide you with details regarding the availability and anticipated delivery time of the product concerned.

Risenn will be happy to offer a full refund or exchange if you have already paid for the unavailable item/s and do not wish to proceed with your order.

What happens if my item is damaged?
At Risenn, we are confident in the quality of products and services we offer however, we recommend that you unpack and check that the product/s you have ordered are not faulty or damaged before signing for the delivery.

If you have any concerns, please note them on the delivery cart note prior to signing for the delivery and have them initialled by the delivery driver. This may include any obvious damage to packaging or sounds that may infer broken materials.

In the unlikely event that your order is damaged, suppliers require a photograph/s of the damage to the item/s delivered, along with an emailed description of the damage concern and any other relevant information.

The Risenn team will always strive to look after our customers. Please ensure you contact us via phone or email within 72 hours of receipt of the goods for a refund approval, otherwise any transit policy may be voided. We will do our best to resolve any concerns however, please remember that it is your responsibility to report any faulty or damaged goods immediately.

Please remember that advice of faulty or damaged goods will be directed to our suppliers to be resolved. Risenn ensures that all efforts will be made to provide prompt communication in order to minimize any inconvenience.

Who pays for the delivery if the item is faulty due to the delivery process?
At Risenn, we understand that delivery faults can unfortunately happen. In this case, the manufacturer is responsible and you will not be charged for delivery costs.

Who pays for the delivery if there is a manufacturing fault?
In the unlikely event that there is a manufacturing fault in your order, we understand that you are not liable. The Risenn team ensures that delivery costs will be covered for you by the manufacturer or wholesaler. 

What if I change my mind and would like to return an item?
At Risenn, we love our products and are certain that you will love them too! We recommend that you choose carefully before making any purchases as products unfortunately cannot be returned when there is a ‘change of mind’. The Risenn team strives to boost your shopping confidence by providing you with detailed product information and images to enable you to make informed purchase decisions. 

Risenn can offer an exchange for ‘change of mind’ within 30 days of purchase.

Who pays for deliver if it’s a change of mind?
Risenn can only offer an exchange for orders where there is a ‘change of mind’, however we advise that it is your responsibility to cover the additional delivery costs involved.

In the extreme case that a product return for ‘change of mind’ is approved of, you will be responsible for any additional delivery charges required to ship the item back to our supplier.